Customer Service Policy
Customer Service Policy – livemomento.shop
As an authorized reseller of Momentous performance products, livemomento.shop is committed to delivering responsive, knowledgeable, and fair customer service at every stage of the shopping journey.
Our Service Standards
We believe that purchasing supplements online should be straightforward and stress-free. Our customer service team is trained to provide:
- Accurate product information based on publicly available Momentous specifications and third-party testing data
- Clear order updates including processing status, tracking details, and estimated delivery timelines
- Fair resolution of issues including damaged shipments, incorrect items, or quality concerns
All customer interactions are handled with professionalism and respect. We do not use automated phone systems—every message is read and responded to by a real person.
Communication Channels
The primary method for customer support is email. You can reach us at:
support@livemomento.shop
We monitor this inbox regularly and aim to respond to all inquiries thoroughly. For urgent matters, please include "Urgent" in your subject line.
Order Accuracy Guarantee
Every order is picked, packed, and verified before dispatch. If you receive an incorrect item or a product different from what you ordered, contact us immediately. We will arrange a free return and send the correct item at no additional cost.
Product Authenticity Assurance
As an authorized reseller, we source products through verified channels. Every item sold on livemomento.shop is authentic Momentous merchandise. We do not sell expired products, and all inventory is stored in climate-appropriate conditions to preserve product integrity.
Escalation and Resolution
If your concern is not resolved to your satisfaction through initial contact, you may request escalation by replying to any support email with "Escalation Request" in the subject line. A senior team member will review your case and provide a final resolution within a reasonable timeframe.
Feedback
We welcome feedback about your experience. Positive or negative, your input helps us improve. Send feedback to support@livemomento.shop with "Feedback" in the subject line.
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