Refund Policy

We want every customer to feel confident purchasing from livemomento.shop. This Refund Policy explains how returns, refunds, and related processes work on our platform.

You have 60 days from the date of delivery to initiate a return. This generous window allows ample time to evaluate your purchase. To be eligible for a return, items should be in their original packaging and in unused or gently used condition where applicable. Products that have been fully consumed may not qualify for a refund unless they are defective.

To start a return, email support@livemomento.shop with your order number and reason for return. Our team will respond with a prepaid return shipping label and clear instructions on how to send your item back. Return shipping is always free—you will never pay out of pocket to return an item to us.

Once your returned item is received at our fulfillment center, it will be inspected. If approved, your refund will be processed back to your original payment method within 5 to 10 business days. You will receive an email confirmation once the refund has been issued.

Please note that depending on your bank or card issuer, it may take an additional 1–3 billing cycles for the credit to appear on your statement.

The following items are generally not eligible for refund:

If you are unsure whether your item qualifies, please reach out to support@livemomento.shop before sending it back.

We do not offer direct product exchanges at this time. If you need a different product, flavor, or size, please initiate a return for your original order and place a new order separately. This ensures the fastest processing for both transactions.

If you receive an item that is damaged in transit or appears defective, contact us immediately at support@livemomento.shop with your order number and a photo of the issue. We will arrange a free replacement or a full refund, whichever you prefer.