Shipping Policy

This Shipping Policy outlines how orders are processed, fulfilled, and delivered to customers worldwide through our authorized reseller platform.

All orders placed on livemomento.shop are processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends or public holidays. Once your order is packed and handed to the carrier, you will receive an email notification containing a tracking number.

We offer a unified global shipping solution. Regardless of destination, the estimated delivery window is 6 to 12 business days from the date of dispatch. This standardized timeframe applies to all regions and is designed to provide predictable delivery expectations for every customer.

We do not currently offer expedited or express shipping tiers. All orders are shipped via our standard international delivery network.

All orders on livemomento.shop include free shipping. No minimum purchase threshold is required. At checkout, no shipping fees, handling charges, or hidden surcharges will be added to your total. The price you see is the price you pay.

Once dispatched, every order is assigned a unique tracking number. Tracking details are sent to the email address provided at checkout. We work with established international logistics partners to ensure secure transit and reliable delivery confirmation.

Customers are responsible for providing accurate shipping information at checkout. Please double-check your delivery address before placing an order. We cannot reroute packages once they have been dispatched. If an order is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to resend the package.

If your tracking indicates no movement for more than 7 business days, or if your package has not arrived within the stated 6–12 day window, please contact support@livemomento.shop. We will investigate with the carrier and work toward a resolution, which may include reshipping or refunding the order as appropriate.

All prices on livemomento.shop are listed in USD. International orders may be subject to customs processing depending on the destination country's regulations. Any customs duties, taxes, or import fees assessed by local authorities are the responsibility of the recipient. We do not prepay customs fees.